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Sigenergy- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug — recall

Consumer goods · New Zealand · 2025-11-21
Hazard: There has been an issue with a small nu…

Sigenergy- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug was recalled in New Zealand on 2025-11-21 due to there has been an issue with a small number of damaged ac p…. Sold from March 2025 to November 2025 at the below retailers: J.A. Russell Limited Energy Systems Group Limited

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CountryNew Zealand
CategoryConsumer goods
Published2025-11-21
ManufacturerSigenergy Australia Pty Ltd
Model identifiersProduct Identifiers: Sigenergy SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug (requiring ferrules and crimping) Single Phase 8/10/12kW Energy Controllers with quick connect AC plug
Hazard descriptionThere has been an issue with a small number of damaged AC plugs on single phase 8/10/12kW products. There have been minor installation issues with these AC plugs. The product AC plug could overheat and become damaged posing a risk of fire.
RemedyConsumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update. Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or a Sigenergy service partner to arrange replacements. Sigenerg…
Recall numberN2025X059
Official noticeView source ↗

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