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Tacx NEO Bike Plus — recall

Consumer goods · United Kingdom · 2024-10-14
Hazard: Fire

Tacx NEO Bike Plus was recalled in United Kingdom on 2024-10-14 due to fire. An indoor, stationary smart bike trainer.

CountryUnited Kingdom
CategoryConsumer goods
Published2024-10-14
Model identifiersModel/type: Tacx NEO plus
CategoryHobby / sports equipment
HazardFire
Hazard descriptionThe product presents a risk of fire as it has been identified that the internal components of the power supply board may malfunction. This may lead to overheating, or under certain circumstances, a fire.
Non-complianceGeneral Product Safety Regulations 2005
RemedyModification programme. The safety alert with further information can be downloaded at the following link: https://www8.garmin.com/fitness/pdfs/NEO_Bike_Plus_Service_Alert.pdf. Tacx have issued a software update and have offered all affected consumers a replacement external power supply. To request your replacement power supply, please visit https://supportforms.garmin.com/form/neo-bike-plus-replacement-power-supply-request-form to order your replacement. In addition, Tacx are also offering new power cords to affected consumers free of charge. This will allow users to use Tacx NEO Bike Plus w…
Recall number2407-0175
Official noticeView source ↗

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