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Fitbit Sense and Versa 3 Smart Watches — recall

Consumer goods · United Kingdom · 2025-01-20
Hazard: Burns

Fitbit Sense and Versa 3 Smart Watches was recalled in United Kingdom on 2025-01-20 due to burns. GPS-enabled and fitness-oriented smartwatches, with tracking for various fitness activities, including running, biking, and hiking, as well as heart rate. The impacted products consist of a ‘pebble’ that contains the electrical components (which includes a re…

CountryUnited Kingdom
CategoryConsumer goods
Published2025-01-20
Model identifiersModels: Sense and Versa 3
CategoryCommunication and media equipment
HazardBurns
Hazard descriptionThe product has been identified as presenting a risk of burns as the batteries may overheat during normal use. If this occurs while the watch is in use, the user may receive burns to the wrist.
Non-complianceGeneral Product Safety Regulations 2005
RemedyThis corrective action has been ongoing since January 2025. Fitbit LLC initiated a remote firmware update in January 2025. Consumers with impacted products received an email and notifications on the watch and in the Fitbit app when the firmware was available to install. The update reduced the risk of the battery overheating by reducing its capacity. Where consumers did not manually update the firmware, the device experienced a factory reset until the firmware update was completed. Consumers with impacted products may be eligible for an appeasement. Access the Fitbit Help Center for further in…
Recall number2509-0315
Official noticeView source ↗

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