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Careline365 Q20 GPS Pendant Alarm — recall

Consumer goods · United Kingdom · 2025-11-26
Hazard: Strangulation and Injuries

Careline365 Q20 GPS Pendant Alarm was recalled in United Kingdom on 2025-11-26 due to strangulation and injuries. Small pendant alarm with solid lanyard. Clip between the lanyard and alarm.

CountryUnited Kingdom
CategoryConsumer goods
Published2025-11-26
Model identifiersModel: Q20;
CategoryOther
HazardStrangulation and Injuries
Hazard descriptionThe product presents a risk of strangulation as the lanyard does not include a quick-release safety break. This could lead to the user (who may be vulnerable or of limited mobility) becoming entangled and unable to release themselves safely, potentially leading to strangulation and/or injuries.
Non-complianceGeneral Product Safety Regulations 2005
RemedyThe product has been recalled from end users.  Careline365 have contacted users directly and advised that a replacement lanyard and pendant will be provided. They have advised that users can continue to use their original pendant if the lanyard is removed. Once a new GPS pendant and lanyard is delivered, users should perform a test call on the new unit before returning the original product in the prepaid envelope provided. For further information, please contact Careline365 via 0808 304 4183 or info@careline.co.uk.
Recall number2511-0244
Official noticeView source ↗

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